Tips for Protecting Your Account

Fraud and cyber security attacks are on the rise. TCJB encourages all of its users to be cautious and proactive to protect against security threats and scams. Below are some tips to help protect your account.

• Be sure to create a unique password for your TCJB account.
• Turn on two-factor authentication where applicable.
• Reset your password if you feel your password or account has been compromised.
• Be wary of spam emails.
• Be aware of scams and phishing.

What are some emails to be cautious about?

Fraudulent emails where the 'from address' has been forged to make it appear as if it came from somewhere, or someone, other than the actual source. Below are the warning signs to look for:

Phishing emails are used to fraudulently obtain personal identification and account information. They can also be used to lure the recipient into downloading malicious software. The message will often suggest there are issues with the recipient's account that requires immediate attention. A link will also be provided to a spoof website where the recipient will be asked to provide personal/account information or download malicious software. TCJB will never ask you to download software in order to access your account or use our services.

Spoof emails often include a fraudulent offer of employment and/or the invitation to serve as a go-between for payment processing or money transfers. This scam is primarily directed at a general audience, but it can also reach TCJB Users who have included contact information on their resume. Like with phishing emails, the sender's address is often disguised.

• Be suspicious of any email with urgent requests for personal financial information!

Phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately, and they will ask for personal information.

• Don't use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic. Instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser.

• Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser

While phishing is typically carried out via email, scam artists may also attempt to scam you over the phone. They will sometimes use automated messages or leave you a voice or text message requesting personally identifiable or account information. Do not provide personal information over the phone without verifying who is on the other line.

Be cautious and protect yourself!